Our technology
Communication Tools Integration
Agents that work inside the tools your teams already use: Teams, Slack, email, WhatsApp, phone and ticketing, so approvals and answers happen where people are.
Agents read and reply in Microsoft Teams, Slack, email, WhatsApp Business and SMS, join phone calls through voice recognition, and create or update items in Jira, ServiceNow, Zendesk and your CRM. A request from a tenant, a candidate, a customer or an operator enters the pipeline from whichever channel it arrived on, and the answer goes back the same way.
Every outgoing message is a draft until a person approves it, and each accept or reject is recorded. The AI Security Gateway minimises what a message carries into a model and tokenises sensitive fields, and connectors run on-premise so conversation history never leaves your systems. Connectors are modular: a new channel is added without changing the workflow behind it.
Research on arXiv
- AutoGen: Enabling Next-Gen LLM Applications via Multi-Agent Conversation
- ToolLLM: Facilitating Large Language Models to Master 16000+ Real-world APIs
- Gorilla: Large Language Model Connected with Massive APIs
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