MVP
C&M Business Service MVP
From a process audit to a working MVP: agents for customer service, documents, tickets and approvals, with a verifier on every output and a person signing off.
Our proposal
What we build first
Incoming customer e-mails and tickets: sorting, drafting the answer and routing the case, the work that fills an office team's day.
At the end of the MVP you have
- An agent that classifies every incoming e-mail and ticket and drafts the reply
- Answers built from your own documents, each with its source
- An approval screen where your team accepts, edits or rejects each draft
How we measure success
At least 30% less handling time per case, with no drop in answer quality as scored by your team.
Implementation
Seven steps from kick-off to a working system
Every step ends with something you can see and check. A person on your side approves the result before we move on.
- 1Day 1

Discover & baseline
We sit with your team, time how cases are handled today and pick the one queue to automate.
- 2Days 1–2

Connect & prepare data
We connect the mailbox, ticketing system and documents, and strip personal data before any model sees it.
- 3Days 2–5

Build models & agents
We adapt a private language model to your products, tone and templates, and build the drafting agent.
- 4Days 5–6

Add verifiers & approval
A verifier checks every draft against your rules; a person approves before anything is sent.
- 5Days 6–7

Integrate with your tools
Drafts appear inside Outlook, Teams or your ticketing tool, where your team already works.
- 6Days 8–9

Pilot on real work
Your team handles real cases with the agent for two days while we measure time and quality.
- 7Day 10

Accept & hand over
We compare the results with the baseline, sign acceptance and hand over the system and the model.
The result
A working MVP on your data
At least 30% less handling time per case, with no drop in answer quality as scored by your team.
- Price
- PLN 5,000
- Duration
- 1–2 weeks
See it on your own data
We start with an MVP on your screens, devices or tickets. Request an MVP and bring a real use case.
Request MVP